Any of us could be refugees, in different circumstances.

Refugees at Home connects people with a spare room to refugees and people seeking asylum in need of somewhere to stay.

We don’t think people who come to the UK for sanctuary should end up on the streets. 

Our Vision 

Our Vision is for every refugee and every person seeking asylum to have a safe place to stay. 

Our Mission 

We want to support a society where every refugee and person seeking asylum facing homelessness has a safe place to stay and a chance to rebuild their life. 

Our Values 

Our values are at the heart of what we do. They inform the way we carry out our work, engage with others, and the culture we foster as we work towards a future where nobody seeking sanctuary faces spending a night on the streets. 

We are Professional

Our focus is on hosting, and by keeping this a core part of our work, we can ensure we remain a leading voice in the sector.

We are constantly striving to provide the best possible service for those we work with.

By reflecting on our successes and challenges, we take ownership of what we do and are proactive about making changes as required. 

We are Collaborative

Our work relies on an incredible community of organisations and individuals, and building and maintaining these relationships is vital to our success.

By amplifying the voices and experiences of our guests and hosts, we make sure our placements are as effective as possible. 

We are Respectful

We respect and care for each other and value every person as an individual.

We listen and reflect on the experience of our hosts, guests, supporters, and partners and use their views to shape and improve our work.

Fostering a welcoming and supportive environment is a key part of what we do, and we are always mindful of ways we can help those we work with feel at ease. 

We are Empowering

While we provide support for many of our guests, we do not speak for them or aim to steer their lives.

Instead, we focus on giving them the stability they need to make choices and shape their own future.

Our policies and ways of working enable staff, trustees, and volunteers to put the agency of our guests and hosts first.

Refugees at Home was set up by a group of friends in 2016 in response to the Syrian refugee crisis.  Since then, it has grown to become the UK’s largest independent hosting charity, finding rooms for more than 8,000 guests from over 100 different countries.

Refugees and people seeking asylum are fleeing war or persecution in their own countries. But many who come to the UK in search of safety find themselves facing homelessness and destitution. They may be without statutory support for long periods, or need some additional help to build new lives.

We recruit and support volunteer hosts who are willing to offer a temporary home and a helping hand.  Our role is to carefully match each guest and host, to assess and prepare them ready for hosting, to advise on hosting arrangements and accommodation, and to provide ongoing support to hosts throughout each stay.