Updating our database
We are making some important changes to our online application form for hosts.
If you have recently applied to host with us you may receive an email asking you to refresh
some of the data in your form. This is because we have restructured our database in order
to synchronise data and to automate some of the initial steps in the matching process (for
example, your location and number of bedrooms). These changes will free up staff time for
the personalised matching and placement assessments, once the initial criteria have been
The simple database we set up in 2015 when Refugees at Home began is no longer suitable
– particularly as our number of hosts has increased 600% in the last few months. Our new
system will speed up our matching and help us find more homes for more refugees and
asylum seekers in need.
We are enormously grateful to all of our hosts, old and new, for their patience while we
make these improvements, and to Boston Consulting Group for generously steering the
change. We are still running at full capacity, still making placements for refugees from
Ukraine and many other countries, and the changes are not reducing the number of guests
that we are able to help.