What Happens When You Sign Up As A Host ?

Step 1: We receive your application

To help us recruit and process as many hosts as possible as part of our Ukraine response we may offer you a Home Visit via video call, rather than an in-person visit. If you prefer a physical visit you can opt for this if you wish, although it may take slightly longer to set up.

For virtual Home Visits we will send you a link where you can book in with a Home Visitor at a time that suits you. If you are having a physical visit our team of admin volunteers identify a suitable Home Visitor to come and visit you.  We will try to make sure that they are as local to you as possible, although in some locations this can be more difficult.  It may take us a few tries and a little while to find an available home visitor, as they all volunteer their time and many are very busy.  However we try to do this as fast as possible.

Once an available Home Visitor has been assigned, we send them the information that you provide us in your application, through our secure communication system.

Your Home Visitor will use this information to contact you and arrange a suitable time to meet.

Our Home Visitors are volunteers with professional experience in making home assessments, such as social workers or retired healthcare workers like health visitors, GPs and nurses.

Step 2: Your home visit

Your Home Visitor will meet you in a video call or come to your home as arranged.  They will need to see the place that the guest will stay, and other areas that the guest will use.  Please make sure that they will be able to see relevant areas of the house.  During a remote home visit, your Home Visitor will still need a virtual tour via video call.

Your Home Visitor will help you to think through how your home life could work while a guest stays with you.  For example, they may ask you to think about how you will clear the spare room of things that you want access to, so that the guest will have a private space.  They will want to speak to you and any other adults in the household to make sure that everyone is happy with the idea of hosting.  If there are children, it can be good to include them to.  Your Home Visitor will help you to think through hosting in your household.  Have you considered the different situations that might occur?  What should a guest be mindful of in your household?  What will they have access to?  Who might you host in your home – do you have space for more than one person?  Would you consider hosting a parent and child for example?  

This is also a good opportunity for you to ask any questions that you may have.  Our volunteers might not have all the answers as their role is about you, not guests.  However they can refer any questions they are not sure of back to the placement team. 

Not all hosts and homes are suitable hosting through Refugees at Home. For example, we would not usually place a single female guest with a single male host. We would not place guests with hosts who use derogatory or racist language or whose cultural views might make hosting inappropriate, and we would not ask our guests to stay in inappropriate accommodation, or with hosts with unrealistic expectations of the process.

Occasionally, it becomes clear via the home visit to the home visitor and potential host, that hosting is not going to work for the household at this time.  Sometimes people are very keen to help someone in need but perhaps hadn’t fully considered the implications of hosting in their home.  Perhaps someone in the household is not fully on board.  The home visit is designed to help you gain clarity.  If you can’t go ahead for any reason, please let us know your decision as soon as you can.  And if things change in future, you can get back in touch. If you are still keen to host but feel slightly anxious, let your Home Visitor know so they can feed this back to the Placement team.  We want to do everything we can to make you feel at ease and make hosting a positive experience.

Step 3: After the home visit

Once the home visit is complete, your home visitor will take up your two references.

Once received, they will send these to us.  They will also write their report on the visit, and share this with us via our secure communications system. The report will include a summary of any issues discussed relevant to hosting, and a description of the space you are offering.  It will also include an assurance that the host is aware that hosting is an altruistic arrangement and that no rent is to be charged or money offered in exchange for services.  Further, that the host is aware that given their difficult legal status and situation in the UK, our guests are by definition vulnerable, and that within the hosting dynamic there is an inherent power imbalance.  Our guests must be safe from exploitation and our hosts need to be able to maintain appropriate boundaries.  We know that this can be difficult when it comes to someone living in your home, and Refugees at Home are happy to support hosts with this whenever necessary.

The placement team or volunteer team will process the report and note any details necessary to making a suitable placement. This can be things like no smoking in the house or that you are a vegetarian diet only household, you have a pet or are offering a sofa bed for an emergency placement. We then send you an email confirming that you have been accepted as a host. At this point you are registered as active on our database and our team will contact you as soon as a suitable guest is in need of a placement.

Step 4: How soon will I be contacted?

If you live in London or one of our other high referral cities, you may be contacted very shortly after this.  If you are outside these cities, it is likely to take longer – perhaps months.  Also if you have been very specific about who you want to host, for example you have decided to only host women, it is likely that you will wait longer until we have a suitable placement to suggest to you.  This will also depend on who is referred to us and on their unique needs.

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