Privacy Policy

February 22, 2020 3:57 pm

Last updated: September 18, 2020

Refugees At Home (“us”, “we”, or “our”) operates the Refugees At Home website (the “Service”).

This page informs you of our policies regarding the collection, use and disclosure of Personal Information when you use our Service.

We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible at

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

  • Name
  • Email address
  • Telephone number
  • Address

Log Data

We collect information that your browser sends whenever you visit our Service (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Service Providers

We may employ third party companies and individuals to facilitate our Service, to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children’s Privacy

Our Service does not address anyone under the age of 18 (“Children”).

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us.


Refugees At Home: Coronavirus Policy 

Updated 15.09.2020 

Coronavirus is a viral infection which causes symptoms similar to ‘flu. This has been declared a global pandemic in which large numbers of people are already infected. Measures are currently in place to try to limit the spread of the infection. Current advice suggests that infection with the virus leads to a mild to moderate illness for the majority of people A small proportion of the population is at risk of becoming more seriously unwell. Those who are thought to be more vulnerable include the elderly and those with underlying health conditions as well as those from BAME communities and pregnant women. 

Coronavirus and fears about the infection are impacting on the work of Refugees at Home.This policy outlines the general principles which will inform our approach to this uncertain and changing situation. Regular updates will be made. Employees and volunteers cannot give advice about Coronavirus: hosts, guests, referrers, volunteers and employees will be asked to consult the NHS and government guidance when thinking through their own response to possible exposure to the virus or the development of symptoms. 

There is now different advice in place for different parts of the United Kingdom where the authorities have made a variety of responses to varying levels of severity. However, across the whole of the UK, if you or a member of your household has symptoms you should self isolate at home. 

As of the 14th September, the Rule of 6 now applies across the UK. There are different rules in each nation and these are included below. Penalty notices can be issued if these rules are not followed. 

For the purposes of hosting, R@H is working on the premise that a guest does form part of a household. 

Current advice from the government in Wales is – 

  • People should not gather indoors in groups larger than 6 people for social purposes. This does not include children under the age of 11. 
  • People must not gather outdoors in groups of more than 30. 
  • Face masks are mandatory in indoor public spaces and on public transport. 
  • If you develop symptoms you should self isolate and book a test. 

Current advice from the government in Scotland is that: 

  • No one should meet in groups larger than 6 either indoors or outdoors for social purposes. This does not include children under the age of 12. 
  • Face masks in public are mandatory except for those who are exempt 
  • People are encouraged to avoid crowded places 
  • Hands and surfaces should be cleaned regularly. 
  • People should stay 2 metres away from each other. 
  • If you develop symptoms you should self isolate and book a test. 

The advice in England is slightly different and now states that everyone should; 

  • People should not gather indoors or outdoors in groups of more than 6 for social purposes. Children are not exempt from this number and are counted towards the total of 6. 
  • Social distancing should be maintained, with people keeping two metres apart where they are not wearing a mask, and one metre if they are wearing a mask. 
  • Wash your hands regularly. 
  • If you develop symptoms you should self isolate and book a test. 

Northern Ireland 

  • No one should meet in groups larger than 6, from two households, indoors for social purposes. 
  • No one should meet in groups larger than 15 outdoors for social purposes. 

There are local lockdown restrictions in place in some parts of Northern and central England which will mean bespoke restrictions in some regions. Restrictions in these regions, or any new ones added, should be followed and placements may not be made there during the time these are in place. 

Symptoms of 


As Coronavirus is a relatively new virus, some of the symptoms have changed as more has been learned about it. Not everyone will experience the same symptoms and some people may feel none at all. 

The main symptoms are – 

  • A new, continuous cough 
  • A high temperature 
  • A loss or change to your sense of smell or taste 

You may also experience – 

  • Shortness of breath 
  • Extreme fatigue 

The situation is changing by the day and advice about Coronavirus can be found on the NHS website 

There is also advice available from the government – Government guidance: Coronavirus outbreak FAQs: what you can and can’t do 


  • We are open to new referrals and are working with our most trusted referrers to ensure guests fully understand the importance of continued social distancing. 
  • Where possible we will try to find options for our guests who need to leave existing placements. 
  • All guests moving into a new household should self isolate for a period of 10 days. Referrers will be asked to ensure the guest fully understands and agrees to this before the move is arranged. Guests will be reminded of this if they need to move between placements and the necessity of this will depend on the hosts. 
  • We are asking all hosts and guests specific questions relating to their health and vulnerability to Coronavirus. 
  • It is possible that it will become more difficult to find available hosts for guests who need to move but we will do all we can to help those in need. 
  • For current placements, hosts, guests and referrers will be asked to update us as soon as possible if someone in the household develops symptoms suggestive of Coronavirus. 
  • We will ask all referrers to ensure that guests are aware of the current policy advice and restrictions on movement. If a guest will not abide by these we will end the placement and not make a new one. While there is some easing of restrictions, we recommend continuing to keep movements and interactions with others to a minimum. 
  • Hosts may have different rules for their households, which we will ask guests to respect, so long as they are reasonable. 
  • Guests must not move between friends and their hosts home, unless this is something that the host is wholly happy with. 
  • If a guest feels uncomfortable in their current placement and is concerned that social distancing is not being practised by their host, we ask that they let their referrers know. We may be able to find an alternative placement but we cannot guarantee this. 
  • We ALWAYS depend on referrers to ask appropriate questions of guests and inform us about any health conditions. This is even more vital at the moment. We are asking referrers to talk about the virus with prospective guests – using an interpreter where necessary. Any information about the guest’s health will be shared with their current or any prospective host. 
  • We are asking all guests about any symptoms they have experienced in the last 14 days. 
  • Hosts will be asked about the same symptoms and any details shared with the referrer and guest. Hosts will be asked if they know themselves to be in one of the vulnerable groups identified by the NHS. These hosts will be discouraged from taking in new guests, unless the household is easily segregated. 
  • If a guest needs to move between a placement, they will be encouraged to avoid public transport. Our Placement team will liaise with the relevant referrer to try and facilitate this. 
  • If a host or guest develops Coronavirus and either the guest or host asks for the placement to end, we will do all we can to assist but will advise that members of a household should self-isolate on the same premises. We will not be able to offer further placements to this guest until they have recovered unless we have empty properties available – the availability of empty properties is quite rare. If we are able to offer further placements after this time, the nature of how the original placement 

ended will be shared with the new host. 

  • If a host asks that a placement ends as a result of their concern about Coronavirus but not because anyone has the virus, all efforts will be made to find a new host for that guest. As with all placement endings, we cannot promise these efforts will be successful. 

Home Visits 

Home Visitors will not be asked to visit new hosts in person unless the host has a suitable outdoor space and the host and HV feels comfortable. If a face to face home visit goes ahead, this must be done from outside and a video tour of the property arranged. We recognise the importance of face to face contact when doing a home assessment however continued social distancing is important. Where a new host is offering a suitable option (an empty home or one where any guest could self-isolate for ten days), a virtual home visit will be arranged. Any questions that the Home Visitor is unsure of should be relayed back to the Placement team so we can provide consistent responses for hosts and HVs. 

Employees and Volunteers 

  • Much of the work of those involved with Refugees at Home is undertaken remotely so there is no face to face contact between volunteers, guests, referrers and others. 
  • Members of the Placement Team will work from home and additional support will be given by the Executive Director and Trustee Operations Group. 
  • The Placement Team and Volunteers can seek advice from the Executive Director and the Trustee Operations group should they have concerns or questions about how to deal with this situation.